Frequently Asked Questions & Shop Policies
What is your shipping policy, schedule and carrier?
We ship UPS Ground or USPS Priority Mail, whichever rate is best, with an average 2-3 day transit time, sometimes up to 5 days, depending on location. A tracking number will be sent to you upon shipment. After you have placed your order on our website, you will be prompted to confirm the shipping total which is a flat rate we find to be fair. Shipping costs are added to your order total at the time of payment.
Depending on the order, your order will ship within one to three business days of receipt. In general, we reserve the right to ship your order for the most convenient arrival. If you require a specific delivery date, please contact ASAP to coordinate the best route possible. Please note: once an order has been delivered we cannot be responsible for damage or theft due to an unattended package. We are also not responsible for packages delayed due to natural causes (e.g. bad weather) or packages returned as ‘undeliverable’ due to incorrect address information provided to us.
Do you ship all over the world?
Yes, we ship to all 50 states as well as internationally. Domestic orders can be placed directly online. To place an international order, please email us at hello@ivoryiron.com so that we can accommodate your needs. Shipping costs and policies may vary by destination country. We require your order details to ensure your products get there as safely and quickly as possible.
Can I ship my order to multiple addresses?
Yes. If you are ordering online, each destination must be placed as a separate order.
What if I already placed an order but I need to cancel it?
Upon order placement, we do not accept cancellations or quantity deductions. Prepaid items will not be held past pick up time indicated. Refunds, exchanges, or credits will not be issued for any reason. If you ordered the wrong item or need help with quantities, email us at hello@ivoryiron.com for assistance.
What if I am not happy with my order?
If for any reason you are unhappy with your order please contact us directly at hello@ivoryiron.com so that we can resolve any issues promptly.
How can I sell my products to your store?
As with our own line and offerings, we strive to provide organic or all natural items and home goods in our lifestyle shop. We also sell a variety of other home and gift items. If you have a product that you think we would be interested in selling, please contact us at hello@ivoryiron.com with your website and wholesale information on your products.
Can I take professional photos on your property?
That is definitely something we are happy to consider, with a fee based on the amount of time requested. Please email hello@ivoryiron.com to schedule a time.