Frequently Asked Questions & Shop Policies
What makes Ivory & Iron cakes so special?
We are a small batch of real people (like, two people). No big batch, factory baking. No stock frozen cakes hoping to be purchased before they go stale. Just what our hands can manage to make fresh each day.
We accept limited specialty cake orders, so the sooner you place your order the better. However, our minimum notice is 72 hours. Upon order placement, we do not accept cancellations or quantity deductions. Prepaid items will not be held past pick up time indicated. Due to the custom nature of your order, refunds, exchanges, or credits will not be issued for any reason.
Wait, so you offer Organic Pantry Items AND Natural Cleaning Products?
Yeah, it may sound weird, we know. BUT… our goal is always to create as much from scratch as possible. It’s kind of what we do. In our shop, you will always find an evolving range of products that are meant for a natural lifestyle. Plus, your kitchen should be clean before you start cooking anyway, right?
What is your shipping policy, schedule and carrier?
Pantry goods, as well as liquid in glass bottles can be precarious items to send by mail, but we have done our best to create a shipping policy that delivers your order in optimal condition and at the best freight rate possible. During the warm weather period, there may be some items that we do not ship (chocolate items, especially!).
We ship FedEx Ground or 2-Day or USPS Parcel Post, whichever rate is best, with an average 2-3 day transit time, sometimes up to 5 days for non-food items. A tracking number will be sent to you upon shipment. After you have placed your order on our website, you will be prompted to confirm the shipping total which is a flat rate we find to be fair. Shipping costs are added to your order total at the time of payment.
FOOD: To avoid transit over the weekend, which puts the quality of your order at risk, we ship on Tuesday and Wednesday only. Orders received on Wednesdays after 12:00 PM EST will ship out the following week. Depending on the order, your order will ship within one to three business days of receipt. In general, we reserve the right to ship your order for the most convenient arrival. If you require a specific delivery date, please contact ASAP to coordinate the best route possible. Please note: once an order has been delivered we cannot be responsible for damage or theft due to an unattended package. We are also not responsible for packages delayed due to natural causes (e.g. bad weather) or packages returned as ‘undeliverable’ due to incorrect address information provided to us.
Do you ship all over the world?
Yes, we ship to all 50 states as well as internationally. Domestic orders can be placed directly online. To place an international order, please email us at email@example.com so that we can accommodate your needs. Shipping costs and policies may vary by destination country. We require your order details to ensure your products get there as safely and quickly as possible.
Can I ship my order to multiple addresses?
Yes. If you are ordering online, each destination must be placed as a separate order.
What if I already placed an order but I need to cancel it?
Upon order placement, we do not accept cancellations or quantity deductions. Prepaid items will not be held past pick up time indicated. Refunds, exchanges, or credits will not be issued for any reason. If you ordered the wrong item or need help with quantities, email us at firstname.lastname@example.org for assistance.
What if I am not happy with my order?
Ivory & Iron offers a 100% guarantee on the quality of our product. If for any reason you are unhappy with your order please contact us directly at email@example.com so that we can resolve any issues promptly.
What kind of ingredients go into your products?
Ivory & Iron takes its ingredient lists very seriously. Our mission is to use 100% natural, almost always organic, local ingredients. We use pure and clean, non-GMO ingredients that are recognizable and likely found in your local gourmet grocery store. We do this for numerous reasons, but most importantly, because it makes for the most delicious result. Whether for our pantry goods or plant-based home sprays, you can rest easy that ALL of the ingredients we use are safe for you, your family and your pets.
Where do the ingredients you use come from?
Many of the ingredients we use are sourced from within our local region, like organic dairy & eggs, honey and seasonal fruits. We like to purchase from local companies and farmers that do what they do best. At the end of the day, we always look for the best ingredients to create a quality product that you have come to expect from us. We are fortunate that in many cases it happens to be right in our own backyard. We spend a lot of time scrutinizing each ingredient, depending on how we are using it, to find the one that best works for everything we create.
How do I know what allergens are in your treats?
We do not specialize in allergen-free items. Our kitchen uses tree nuts, dairy, eggs and gluten on a daily basis. If you have severe allergies, we recommend you proceed on the side of caution and not consume our sweets.
Can I take professional photos in your shop?
We rent our Ivory & Iron studio for food and/or lifestyle photo shoots. Please email firstname.lastname@example.org to schedule a time.
Do you wholesale your home sprays and cleaners for retail stores?
Heck yes, we do! We would love for you to share the natural cleaning power. Please contact us at email@example.com for more information. Or if you aren’t a store, let your local small business know you want to see our products in their shop!
Do you rent your property out for parties, meetings and workshops?
We hope to rent out our property in the future, so stay tuned. In the meantime, we rent our Ivory & Iron barn for food and/or lifestyle photo shoots. Please email firstname.lastname@example.org to schedule a time.
Please see our room rental page or our workshop page for details, pricing and information on reserving our space.
What are Tipsy Cupcakes/What’s with the Booze Flavored Cakes?
Glad you asked! These are our claim to fame, the original beer and alcohol infused cupcakes, started by us when we were known as Cacao Sweets & Treats! We bake the cupcakes/cakes with your favorite beers, champagnes and liquors, topped with a complementing buttercream. These are truly a special treat!
How can I sell my products to you?
As with our cakes, pantry goods and home sprays, we strive to provide organic or all natural items and home goods in our lifestyle shop. We also sell a variety of other home and gift items. If you have a product that you think we would be interested in selling, please contact us at email@example.com with your website and wholesale information on your products.
How do I cut your crazy tall cakes?!
Glad you asked, here’s this handy photo guide to help you! But remember, it’s just cake!