Frequently Asked Questions & Shop Policies
What is your shipping policy, schedule and carrier?
Pantry goods, as well as liquid in glass bottles can be precarious items to send by mail, but we have done our best to create a shipping policy that delivers your order in optimal condition and at the best freight rate possible. During the warm weather period, there may be some items that we do not ship (chocolate items, especially!).
We ship FedEx Ground or 2-Day or USPS Parcel Post, whichever rate is best, with an average 2-3 day transit time, sometimes up to 5 days for non-food items. A tracking number will be sent to you upon shipment. After you have placed your order on our website, you will be prompted to confirm the shipping total which is a flat rate we find to be fair. Shipping costs are added to your order total at the time of payment.
Depending on the order, your order will ship within one to three business days of receipt. In general, we reserve the right to ship your order for the most convenient arrival. If you require a specific delivery date, please contact ASAP to coordinate the best route possible. Please note: once an order has been delivered we cannot be responsible for damage or theft due to an unattended package. We are also not responsible for packages delayed due to natural causes (e.g. bad weather) or packages returned as ‘undeliverable’ due to incorrect address information provided to us.
Do you ship all over the world?
Yes, we ship to all 50 states as well as internationally. Domestic orders can be placed directly online. To place an international order, please email us at email@example.com so that we can accommodate your needs. Shipping costs and policies may vary by destination country. We require your order details to ensure your products get there as safely and quickly as possible.
Can I ship my order to multiple addresses?
Yes. If you are ordering online, each destination must be placed as a separate order.
What if I already placed an order but I need to cancel it?
Upon order placement, we do not accept cancellations or quantity deductions. Prepaid items will not be held past pick up time indicated. Refunds, exchanges, or credits will not be issued for any reason. If you ordered the wrong item or need help with quantities, email us at firstname.lastname@example.org for assistance.
What if I am not happy with my order?
Ivory & Iron offers a 100% guarantee on the quality of our product. If for any reason you are unhappy with your order please contact us directly at email@example.com so that we can resolve any issues promptly.
Do you wholesale your home sprays and cleaners to retail stores?
Heck yes, we do! We would love for you to share the natural cleaning power. Please contact us at firstname.lastname@example.org for more information. Or if you aren’t a store, let your local small business know you want to see our products in their shop!
How can I sell my products to you?
As with our pantry goods and home sprays, we strive to provide organic or all natural items and home goods in our lifestyle shop. We also sell a variety of other home and gift items. If you have a product that you think we would be interested in selling, please contact us at email@example.com with your website and wholesale information on your products.
Can I take professional photos in your shop?
We rent our Ivory & Iron studio for food and/or lifestyle photo shoots. Please email firstname.lastname@example.org to schedule a time.
Do you rent your property out for parties, meetings and workshops?
We hope to rent out our property in the future, so stay tuned. In the meantime, we rent our Ivory & Iron barn for food and/or lifestyle photo shoots. Please email email@example.com to schedule a time.
Please see our room rental page or our workshop page for details, pricing and information on reserving our space.